Advanced

Requests a differ model or region

Overview

If you have a specific need — a certain model, region, language/dialect, or a custom setup — the slng.ai team is here to help. Our platform is designed to be flexible and responsive to your requirements, whether you're building for a specialized use case, scaling voice features globally, or working in a regulated industry.

We accept Requests for custom configurations, and while not all requests can be fulfilled immediately, we treat every one seriously and aim to respond quickly.

You Can Request:

  • A Specific Model (e.g. Orpheus-v1, VUI-Turbo, etc.)
  • 🌍 A Specific Region (e.g. run this in the UAE only)
  • 🗣 A Specific Language or Dialect (e.g. es-419, fr-CA, ar-MA)
  • 🔒 Dedicated Capacity or Reserved Model Slots
  • 🛠 Custom Configuration (e.g. longer clip length, different sampling rate, real-time streaming)
  • 🧪 Private or Experimental Models (early access under NDA)

How to Submit a Request

You can send your request in one of the following ways:

1. Slack / Email (For Active Customers)

If you’re already in contact with us:

  • Send your request to your account contact
  • Or message us in your shared Slack channel

2. API Portal

Coming soon: a dedicated request form in the dashboard.

3. Email (For New Users)

Email us at:
📧 [email protected]
Subject: Voice Model Request: [short description]

Please include:

  • Your use case (brief)
  • Requested language or dialect
  • Region preference (if any)
  • Cloning requirement (yes/no)
  • Latency or cost constraints
  • Expected volume or frequency

Example Request (Email)

Code
Subject: Voice Model Request: Spanish LATAM + Low Latency Hi team, We’re building a voice AI assistant for customer service in Latin America. We’d like to use a dedicated TTS model optimized for Spanish (LATAM), running in the EU or South America if possible, with low-latency performance. Cloning is optional but nice to have. Our expected volume is ~5k requests/day. Thanks! — Team AcmeAI

What Happens Next

  1. 🧠 We’ll review your request and assess technical feasibility.
  2. 📬 You’ll receive a response within a few business days.
  3. ✅ If available, we’ll provision the model or queue it for rollout.
  4. 🔄 We may suggest the closest available alternative if needed.

Why This Matters

We believe the future of AI voice is regionally optimized, linguistically respectful, and developer-friendly. Requests help us:

  • Prioritize new model support
  • Understand real-world use cases
  • Improve routing intelligence
  • Offer better localization coverage


Last updated: June 2025

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