Outbound calling
Outbound calls require an outbound connection: After creating an outbound connection, attach it to your agent in Agent Infra. Without an outbound connection, call dispatch via the API (POST /v1/agents/{agent_id}/calls) will fail.
Dashboard
Telephony
Set up SIP trunks and phone-number connections in the SLNG Dashboard for outbound and inbound voice agent calls, including BYOC and managed providers.
Telephony configuration is managed in the Dashboard: