Telephony

Connect phone numbers to your voice agents for outbound and inbound calls. Telephony is configured in the Telephony section of the Dashboard.

Outbound calling

Outbound calls require an outbound connection.

Create an outbound connection

Open Create outbound connection in the Dashboard and configure your trunk or provider.

Attach it to your agent

In Agent Infra, attach the outbound connection to the agent that will place calls.

Without an outbound connection, call dispatch via the API (POST /v1/agents/{agent_id}/calls) fails.

To route inbound calls to a specific agent, create an inbound connection:

⌘I