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Telephony configuration is managed in the SLNG App:

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Outbound calling

Outbound calls require an outbound connection: After creating an outbound connection, attach it to your agent in Agent Studio. Without an outbound connection, call dispatch via the API (POST /v1/agents/{agent_id}/calls) will fail.

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Inbound calling (optional)

If you want to route inbound calls to a specific agent, create an inbound connection: