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Telephony configuration is managed in the Dashboard:

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Outbound calling

Outbound calls require an outbound connection: After creating an outbound connection, attach it to your agent in Agent Infra. Without an outbound connection, call dispatch via the API (POST /v1/agents/{agent_id}/calls) will fail. Outbound telephony follows the selected agent region. The Dashboard shows the resulting country pin as read-only:
  • eu-central -> DE
  • us-east -> US
  • ap-south -> IN
This value is not editable on the trunk itself in the current version.

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Inbound calling (optional)

If you want to route inbound calls to a specific agent, create an inbound connection: Inbound telephony should use the regional inbound endpoint configured for the selected region. Your telephony provider should send calls to the endpoint for that region.